CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
The
relevance of computer and its application in society cannot be overemphasized.
The impact computers have is evident in hotels booking system. Computer booking
systems (CBS) have brought a lot of efficiency in hotel operations.
There
is a need for an efficient and reliable information system to aid the traveller
in planning their vacation. Shelter is one of the basic necessities of life,
individuals need a place to stay at all times, these individuals could be a
business men who travel from one place to another in the course of their business
or students who school away from their homes.
Professionals
travel out of their domain in other to achieve certain aims and objectives such
as tourism. The word “Hotel” comes to mind when one thinks of short term
accommodation.
A
hotel can simply be defined as a building or a place where the guest can
receive room and stay for short period of time, also a place of refreshment
entertainment and protection of the visitors Rewinde, (2010).
In
many states or countries however a hotel/motel is defined based on its status.
Hotel and other accommodation are as diverse as many family and business
travellers they accommodate.
Establishments
vary greatly in size and in the services they provided. Hotels and motels make
up a great percentage of establishments and tend to provide more services than
mere lodging.
Most
hotels and motels are commercials properties that cater mainly to business
people, tourism and other travellers who need accommodation for a brief stay.
A
small but growing number of luxury hotels also manage condominium in addition
to their transaction rooms; provide both hotel guest and condominium owners
with access to the same service amenities.
Hotels
booking and management activities in ‘Antiloslast Hotel’ for instance, range
from issuance of tickets to payment of stipulated fees complete and return the
tickets according to the type of room a customer requires. Such information is
then sent to the various units in the hotel for processing.
1.2 STATEMENT OF THE PROBLEM
The
manual method of hotel management is associated with the following challenges.
1. The
Manual system is time consuming and too much labour is required before the
booking list is finally released.
2. There
are cases of loss of the ticket as a result of mishandling.
3. Redundancy
of records in cases where the customer may wish to purchase more tickets for
other customers.
1.3 AIMS AND OBJECTIVE OF THE STUDY
The
specific objectives of this study are as follows:
i.
To develop a system that enhances easy
retrieval and storage of data and information of customers to make hotel
reservation online.
ii.
The system will improve information
management through the elimination of data redundancy.
1.4 SIGNIFICANCE OF THE STUDY
The
design and implementation of the online hotel reservation system will improve
the operational efficiency of ‘Afitostast hotel’ with respect to handling of
data/information. The system will also, if implemented Eliminate cases of
redundant data associated with the manual system being used in ‘Afikostast
hotel’.
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