This project work is concerned with monitoring of
Banking Operations a case study of FIRST BANK PLC JOS. The internet is used in
this project and this is the acts over evolving state is becoming a serious
method of business communication and data transfer worldwide. As such bank and
other financial institution are beginning to use the internet as new vehicle
for information mentoring. The internet allow bank to after both new services
and level of convenience for existing service and allowing the consumers and
customers to interact from any computer capable of making appropriate connections.
The technological developments have made most banks and other financial
institutions is be more responsive to change and it is imperative to adopt the
latent technology in order to maintain operational efficiency as a means of
wording off competitive threat, to increase speed of transaction improvement of
customers conveniences by reducing barriers to entry into payment system and
retail banking.
CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
The
greatest innovation that has taken place in the twenty-first century is in the
innovation of information technology. This is currently made possible by the
introduction of the digital computers, which has been observed in the field of
communication to be increasingly inseparable from communication. This linkages
often referred to as amplified by business trends the technology and business,
foster growth in network systems that use communication links to connect
subsidiary system (nodes) which may sender and receive direct and information
to sender and receiver. (Awaju, 2013)
However,
according to Hamoli (2013), he assert that talking of the internet a couple
of years ago would have sound link a
fair table but today the internet is pervasive in almost every field of human
endeavor changing the fundamentals of how we conduct the nation as well as
international business. Few years of existence, the internet information in
Banking has shown that it can sliver the long sought after goal of electronic
commerce. It is worth noting that companies in developed countries world-wide
have recognized the business potential of the internet and are getting
connected to the network and consider it to be relevant to their customers in
terms of the services they provide in the twenty first century and in the
future most append this services provide by E-commerce in the banking system in
order to stay in competition. Now that an on time banking is the one thing bank
should get up and invest in internet technology information monitoring system
to reap bounteously the benefit accruing from web banking.
Furthermore,
the advances in the world of information technology is almost recorded on a
daily basic consequently rendering former communication equipment obsolete as
people look toward the improved electronics that support E-commerce made
possible through the use of the internet in the banking sector. Although, a significant improvement has been
recorded in the use and development of information technology monitor in the
banking industry over the last decade. Most banks are still far from
implementing technology- based strategies able to see them through competition
in banking markets. This may be as a result of lack of awareness, the inability
to evaluate the benefit derived from the use of the recent technological
development (internet) and capital shortage that may hamper the design and
subsequent implementation of the technological tool hence denying customer of
this advances services and their flexibility choice and convenience associated
with the internet banking. (Sanya, 2014)
The
advantage offered by these services calls for a review of the existing
automated system and subsequent design and implementation of computerizes
banking monitor system site to improve the existing system. Finally, the paper
will tends to investigate the lacks of the current automates system in terms of
modern technology that support internet banking services and suggest ways of
updating them and to examine the cost of design and implementation of
computerized banking monitoring information on the First bank Performance in
Nigeria and to also examine the feasibility in installing computerized
monitoring system on banking activities in First bank in Nigeria.
1.2 Statement of the Problem
The advances in the world of information technology it is
almost recorded on a daily basic consequently rendering former communication
equipment obsolete as people tilt toward the improved electronics that support
E-commerce made possible through the use of the internet in the banking sector.
Although a significant improvement has been recorded in the use and development
technology information monitor in the banking industry over the last decade.
Most banks are still far from implementing technology-based strategies able to
see them through competition in banking markets. This may be as a result of
lack of awareness, the inability to evaluate t he benefit derived from
the use of the recent technological development (internet) and capital shortage
that may hamper the design and subsequent implementation of the technological
tool hence denying customer of this advances services and their flexibility
choice and convenience associated with the internet banking.
The
advantage offered by these toll calls for a view of an existing automated
system and subsequent design and implementation of computerizes banking
monitoring system site to improve the existing system.
1.3 OBJECTIVES OF
THE STUDY
The main
objective of this study is to design and implement a computerized banking
monitoring system in First Bank Plc Jos.
Specific Objective Include:
i.
To
investigate the lacks of the current automates system in terms of modern
technology explainers that support internet banking services and suggest ways
of updating them.
ii.
To
design a friendly information site that graphically advents goods and services
proves by the bank.
iii.
To
improve in the speed effectiveness, efficiency and convenience in banking
transaction.
iv.
To
carry out a feasibility study on the organization for the purpose of installing
an on link banking.
v.
To
design and implement a computer software to solve this problems and rendering
the services.
1.4 Scope of the
Study
This study and subsequent design of the computer software is limiters to the First
Bank Plc Jos. Although limited to the above organization. The finding design
and implementation of the software is likely to be applicable to other banks.
1.5 Significance of the Study
The study and subsequent design and implementation of
computerized software will help the administration and the customers in
realizing the long bath goal of speed efficiency effectiveness and convenience
in banking operations. The program take
care of those factors that militates against the smooth running operation of the
organization using the on-line services, provided by the bank,
Better still scholars who intend to carry out subsequent research could have
this as base from where improvement could be made.
1.6 Limitations of the
Study
In
the course of this study, the researcher encountered lots of constraint which
includes:
§ Time: There was no
insufficient of time to carryout this research such a enough time study.
§ Finance: Also a great threat to this study because of
this nature requires large funds which could not be obtained.
§ Academic Workload: Academic workload was another limitation of
this research work due to the nature of our lecture from Monday to Friday which
provides little time for student to go for the information needed for the
research.
§ Availability of Information: The major limitation to this study are access
to necessary related information due to the organizational set upon employee
want to be involved for the fears of queries from superior officers and maybe
subsequent termination of the job.
1.7 Definition of Terms
i.
PIN: pin is an abbreviation for personal
identification number, a form of security which makes use of codes which are
unique to the assigned user.
ii.
ATM: Automated
Teller Machine; is a
self-service machine that dispenses cash and performs some human teller
functions like balance enquiry, bills payments, mini statements and so on.
iii.
Receipt: A piece of evidence
showing/certifying that a good or service has been paid for in good terms and
conditions
iv.
Short messaging service (SMS): a service offered by mobile network
operators and users with mobile phones (GSM, CDMA, TDMA, etc.)
v.
Interactive voice response (I.V.R): this is a stored message on a
particular number line of which a user can call and listen, it also provides
option memo the user can use to make request or access information.
vi.
Wireless Access Protocol (WAP): a mobile technology one can use to
browse the internet using a mobile device such as a mobile phone. Bank: An
institution that provides financial services such as cash deposit, savings and
funds transfer etc.
Mobile:
Ability to use on the go.
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